Restaurant Review - Kresser's Deli

I'm going to make this fairly short. I've given this place three opportunities to win me over. The sandwiches are actually quite good as they use Boar's Head meats and cheeses. The problem is that they don't seem to have a clue how to quickly and effectively run a lunchtime take out restaurant. Sandwiches shops are different than other types of restaurants in that it's difficult to justify lengthy times to prepare the food as there are very few people who have never made a sandwich. It took the staff of three people over 30 minutes to complete our order. The counter is set up very high so that it's difficult to watch the process so I wasn't privy to what could be holding things up but having worked at Subway in my teens, I am well aware how long it should take. One thing I failed to mention is the fact that they were missing ingredients for the Philly sub that my girlfriend ordered but didn't bother to tell us until we had been there waiting for 10 minutes. She then asked us if we wanted to order something else. Wha!? You should be close to done by now!! Anyway, there are no chairs for walk-in customers to sit in so we were forced to stand and watch BET while waiting entirely too long.

When I finally received my order and rushed to my car (so I wouldn't be late for work) I noticed that they had forgotten one of the items that I requested on my sub! I went back and told them that I was missing lettuce, their response was "Did you ask for it?" Easy... breathe... stay calm... In my head I was saying, "Listen, jackass! I'm the customer! It doesn't matter! Put the f*cking lettuce on the sandwich!" but instead I just said "Yes, I did." I managed to get a good angle of the sandwich maker as he was "working" and saw exactly what took so long. Opening up a sandwich, putting lettuce on and rewrapping should take a minute, tops. It took him three. Of course, they never said "sorry" or anything like that.

Bottom line: if you like a restaurant that is spotless and has good food and if your time is not valuable to you, then by all means enjoy Kresser's Deli. If you want a sandwich that is just as good (if not better) and would like the spend 1/5 the time, go to the Publix deli, buy a sub and use the rest your lunch hour as you see fit.